THE SMALL PRINT
Please take the time to familiarise yourself with our Terms & Conditions, which we think you’ll find are pretty standard. They are designed to make placing an order with us as pleasant and easy exercise.
TERMS & CONDITIONS OF SALE
These terms and conditions apply to the use of the dillyanddilly.co.uk website and email orders made directly to us. By placing an order with us, you are agreeing to accept these terms and conditions.
Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access the Dilly & Dilly website.
If you have any queries relating to our terms and conditions, please contact us before placing an order.
Placing an order
You are able to place an order via the Dilly & Dilly website or directly to us via email. Once we receive your order, we will check through all the details and instructions you have supplied. If there is a problem, we will e-mail you within two (2) working days.
Contacting us
The best way to contact us is via email – we will endeavour to respond to your email within 24 hours, but this may increase during busy times. Please include your order number and surname on any emails you send so that we can deal with your enquiry as quickly as possible.
We work Monday to Friday 9.30am – 4pm*, but during busy periods we will work, and may contact you, outside of these times.
Personalised stationery and invitations
We will require all the information and wording for the stationery items you have ordered – this can be done by leaving us a note when checking out on the Dilly & Dilly website or by sending us an email after you have placed your order. Work cannot start on your order until we have received all your wording details and instructions. Please ensure that all the wording you supply is accurate in detail and spelling as we cannot be held responsible for spelling and/or other errors that originate from the wording/instructions you have supplied (see the section ‘Proofs and approval of your artwork’ below).
Bespoke stationery and invitations
Once we have received a detailed design brief we will liaise with you via email and telephone to produce stationery to your specifications. Work cannot start on your order until we have received all your wording details and instructions. Please ensure that all the wording you supply is accurate in detail and spelling as we cannot be held responsible for spelling and/or other errors that originate from the wording/instructions you have supplied (see the section ‘Proofs and approval of your artwork’ below).
Payment
Website Orders
Orders placed via our website will require cleared payment in full via our checkout before work can commence on your order or goods can be despatched.
Email Orders
Payment for any order placed via email can be made via PayPal or direct online bank transfer. In the case of PayPal payments, we will request the email address used for your PayPal account in order that we can send you a PayPal Payment Request. In the case of online bank transfers, we will send you our bank account details in order for you to make payment. We require cleared payment in full before work can start on your order or your order can be despatched.
Bespoke Orders
Payment for bespoke orders can be made via PayPal or direct online bank transfer. In the case of PayPal payments, we will request the email address used for your PayPal account in order that we can send you a PayPal Payment Request. In the case of online bank transfers, we will send you our bank account details in order for you to make payment. We require cleared payment in full before work can start on your order or your order can be despatched.
Deposits
In the case of bespoke print/stationery orders, or orders where quantities cannot be confirmed until a later date, we may ask for a non-refundable deposit up front to cover the work being undertaken on your behalf. This will be deducted from your final order amount. We require payment in full prior to print and despatch.
Proofs and approval of your artwork
Email proofs and free alterations to proofs before any printing takes place are included in the cost of all our standard personalised stationery. Just like you, we want your stationery to be perfect! We will send revised proofs each time you ask to make an amendment and won’t print anything until you’re 100% satisfied, but please remember that it is your responsibility to ensure all wording, details and spellings are correct and that each item of stationery you’re ordering is exactly as you want it. Dilly & Dilly cannot accept any responsibility for mistakes that you notice after printing has taken place that appeared on the proofs sent to you. In the case that reprints are necessary to correct mistakes you missed on the proofs, these will be produced at your expense. So please take your time when checking proofs. It’s advisable to ask a couple of other people to check your proofs too, as they may spot things that you might miss – 2 or 3 sets of eyes are better than one! Please note that, due to the work involved, we are not able to produce speculative proofs (i.e. we cannot produce proofs without a confirmed order).
Turnaround
We work Monday to Friday 9.30am – 4pm* and our turnaround times apply to working days only. So as an example, for an order placed on a Thursday, three working days turnaround would apply to the following Tuesday. Similarly, orders despatched on a next day service on a Friday will not arrive until the following Monday.
*During busy periods we will work, and may contact you, outside of these times.
Personalised print/stationery
Once we have received your order and resolved any queries (if required), we will endeavour to email your proofs within 48 hours. This duration may increase during busy times and for bespoke orders, but we will always keep you up to date with any likely delays. After the proofing process and once we have received your approval to go ahead and print your order, we aim to print and despatch within 5 working days. This can increase during busy times and for bespoke or embellished stationery. We will give you an estimated despatch date once we have received your approval to print.
Bespoke print/stationery
Once we have received your order requirements and resolved any queries (if required), we will provide an estimated turnaround for proofing and also despatch. Turnaround times for bespoke orders will depend on the complexity of the design brief, the materials and work required to fulfil your order.
Non-personalised goods
We will endeavour to despatch any non-personalised items with 24 hours of receiving your order (Mon-Fri). This may increase in busy times, but we will always keep you informed of any likely delays.
Delivery
Standard Delivery*
Any applicable delivery charges will be automatically applied at checkout (or added to your order total if ordering by email or placing a bespoke order) depending on the total cost of your order. Standard delivery time frame is 1-3 working days after despatch. A signature may be required on delivery.
Express Delivery*
Express Delivery (next day service) is available for an extra charge. If you require an Express Delivery option, please contact us before placing your order and we will confirm the cost and instructions on how to pay the extra charge.
Free Delivery
Free standard delivery is available for orders over £75. All items ordered must be despatched in the same consignment to qualify for free delivery. If any items from the order are despatched separately at your request, the extra delivery will be charged according to our standard delivery charges as listed on our website.
*Please note that our delivery prices apply per consignment. I.e. all order items must be despatched together. If you request for any order items to be sent at a later date separately to your main order, our standard P&P charges (or Express Delivery charges if requested) will apply per extra consignment despatched. However, if we have to delay any particular item from your order (through no fault of your own) and send it separately, we will do this at no extra cost to you.
Delays to your order
We’ll always do our best to keep to our standard timeframe for emailing proofs and producing and despatching your order. Although extremely unlikely, there is a possibility that your order could be delayed by events beyond our control. These may include (but are not limited to): delivery delays from our suppliers (e.g. card stock or envelopes), machine breakdown or maintenance, technical issues beyond our control (e.g. computer breakdown, email connection problems), postal strikes or delays. In the very unlikely event that such a problem arises and we cannot maintain our usual turnaround times, we will contact you (via e-mail or telephone) to advise of the likely length of the delay and to determine how you want to proceed with your order.
Cancellation, Refunds and Returns
Non-personalised Goods
We take a great deal of pride in producing stationery and supplying goods that we hope you’ll be delighted with, but in the unlikely event of you not being totally satisfied with your order, or you’ve changed your mind, then please inform us as soon as you receive your order so that we can arrange the most satisfactory way to resolve any issues. You must contact us by phone or within 7 days if you would like to cancel your order, arrange the return and/or refund or exchange of an order. In the event that you decide to return any items purchased from Dilly & Dilly, this must be done within 14 days of receiving your order and you must pay for the return postage. Any items returned should be in the original, saleable condition. The exception to this is in the case of any goods received that were faulty, damaged or not fit for purpose, in which case, and after establishing the reason for return, Dilly & Dilly will cover the cost of the return postage. We may ask for you to send photographic evidence before arranging returns and refunds.
You will be liable for the cost of postage for any goods sent in exchange for an order where you’ve changed your mind.
Personalised Stationery and Goods
As each order is produced individually (i.e. made to order and personalised with your own details) refunds and exchanges can only be given where the product is found to be faulty, damaged or not fit for purpose. We will always endeavour to resolve any issues you have with your order quickly and to your satisfaction but please note that we are not required to provide you with a refund if you have simply changed your mind or you find a similar item more cheaply elsewhere.
Cancellation of Personalised Orders
All our stationery is produced to order and personalised with your own details, so once your order has been received and processed then any work already completed or materials ordered in specifically for you must be paid for in full. Our standard (and minimum) charge for order cancellation (once work has commenced on your design or proofs have been sent to you) is £30. However, we reserve the right to increase this charge for more complex design work or a higher level of work that has been undertaken on your behalf prior to your cancellation. In this case we will refund your payment minus £30 (or a higher cancellation fee if applicable). In the event that no work has taken place on your design but we have ordered in supplies to fulfil your order, we will refund your payment minus the cost of the supplies ordered.
Where orders are placed with no payment made up front and subsequently cancelled after work has commenced on the order, we will invoice you our standard/minimum £30 cancellation charge to cover the cost of the work undertaken on your behalf (or a higher amount if necessary) and/or for the cost of any materials ordered in specifically for your order.
If no work has begun and no materials have been ordered, then your order can be cancelled and any payment made by you will be returned in full.
Personalised orders cannot be cancelled once they have been printed or despatched.
Colours
The exact colours and shades on any item photographed or displayed on the Dilly & Dilly website may differ from those received due to the nature of being displayed in an electronic format where colours can appear to be different depending on the monitor/device it is being viewed from.
Personalised stationery and items
All our standard designs have a standard colour scheme, but the colours of any of your stationery can be altered to complement your own colour scheme. Due to production processes involved, we cannot guarantee exact colour matching to fabrics, ribbons, other printed products etc, but will do our best to get as close as we can for you. Not all colour schemes will be suitable for all designs, but we will advise of any potential issues your chosen colour scheme may have on a particular design.
As colours may differ from screen to screen, colours on the email proofs we send are as a guide only and are not an accurate representation of the final printed colours. If the shade of the colours are critical for you, we strongly advise that you request a printed proof of your colours prior to giving us your final approval to print (this can be done for a small extra charge). We cannot accept any responsibility for issues with the colours printed on your stationery if you have not requested a printed sample prior to print.
Please note, that due to the technical processes involved, slight shade variations can occur if printing the same colour on different occasions – especially in the case of light colours or tints. To be sure of colour consistency, all items in an order should be printed at the same time to avoid any colour shifts.
Photographic images
If you have placed an order for photographic stationery or want to include a photo on a product you have ordered, please ensure you email us a suitable digital image(s) as soon as possible after placing your order. Images should be high resolution (ideally a minimum of 1000 pixels wide at 72dpi) and images should be emailed at their full size – do not compress or reduce the size of your images. We are able to make adjustments to images supplied and can alter colour finishes etc, but we cannot reproduce a high quality finish from a low resolution or poor quality image. If you are unsure of whether an image is suitable for reproduction, then please email it to us for us to check and we will advise from there. In the event that you send an image not suitable for reproduction, we will contact you via email to request an alternative image. In the event that you ask to go ahead and use an image that we have advised you to be low resolution or poor quality, Dilly & Dilly cannot be held liable for the quality of the finished reproduction and no refunds will be offered for poor quality print reproduction in this case.
Pricing
Prices on the Dilly & Dilly website are current at the time of display. These prices are subject to variation without notice. All prices are listed in British Pound Sterling (GBP).
Samples of Personalised Stationery
Sample packs for our personalised stationery ranges are available to order. Due to the work involved, we are not able to produce samples personalised with your own wording or colour scheme prior to an order being placed. The sample packs are primarily to illustrate card and print quality.
Privacy
Dilly & Dilly is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, sending us an email or contacting us by telephone, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2018.
What we collect
Please note that we will require a minimum of your email address and delivery address details to fulfil any order placed by you.
We may collect the following information:
- your name and address details
- your email address (or addresses if you supply more than one)
- your work address (if used for delivery puposes)
- your telephone number (or numbers if more than one is supplied)
- photographs that you supply for artwork purposes
What we do with the information we gather
We will only use the date to provide to fulfil orders placed with us, to communicate with you and for our internal record keeping (invoice copies, email order trails). We may periodically send you promotional emails about our own products, special offers or other information we think may be of interest to you.
Your photographs and any artwork containing personal information will be stored for a maximum of 12 months following the date of your order and is not used for any other purpose than producing further work for you (if required).
We will never sell or pass on your data to other companies or third parties
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Confirmation/Removal of your data
If you would like us to confirm the data we hold on you, please email us at naomi@dillyanddilly.co.uk
If you would like us to delete any data we hold on you please email us at naomi@dillyanddilly.co.uk
Copyright
All material on this site, is protected by copyright, and other intellectual property rights which are owned and controlled by Dilly & Dilly. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Dilly & Dilly.